FAQs

1. When will my order be dispatched?
All orders are processed within 1–3 working days. You'll receive a confirmation email with tracking details once your parcel is on its way.

2. How long does shipping take?
We offer standard and express delivery options. Shipping times vary depending on your location, but typically take 3–7 working days.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders for a limited time. Keep an eye on our homepage for the latest offers.

4. What if I receive a damaged product?
If your item arrives damaged, please email us at support@shopkara.in within 48 hours with clear images. We'll arrange a replacement or refund based on the situation.

5. Are your pieces anti-tarnish?
Yes. All KARA jewellery is crafted with anti-tarnish coatings to ensure longer lasting shine and wear.

6. Do you offer returns or exchanges?
Yes. Please refer to our Return Policy for full details on eligibility and how to initiate a return.

7. How should I care for my jewellery?
Store your pieces in a cool, dry place. Avoid contact with water, perfumes or harsh chemicals to preserve the finish.